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Most new oven orders shipping June 2021. More info.
Most new oven orders shipping June 2021. More info.
Free Shipping over €99*

Free shipping on all qualifying orders

Great Pizza

or we'll buy it back within 60 days

Customer Support

Our support team are here for you

Shipping & Returns

Shipping Update

Some items are in stock for immediate shipping, whereas other items are on backorder. 

These backorder items can be ordered now (mainly ovens) and will ship in around 4-6 weeks time - the more accurate shipping time will be clear on the product’s page where you click to add to cart. Find out more below!

Current Dispatch Times

For orders placed now, for items shipping now, these are estimated to dispatch from our warehouses in approximately 3 working days (Mon-Fri).

You will receive a shipping confirmation once your order is ready to ship from our warehouse in the Netherlands.

If you have not received a tracking link via email for your order within 10 days of placing the order, please contact us and we’ll check the order’s status for you.

Dispatch times may vary during holiday seasons and busy periods. If you have purchased an item on backorder, all items will be dispatched at the same time, when that backordered item is ready to ship.

Shipping & Returns

  • FREE SHIPPING - We offer FREE shipping on all orders over €99 to most of the mainland EU*
  • FAST SHIPPING - Once dispatched, our order will normally be with you within 1-5 days depending on your location - see below for more details.
  • FREE Returns - if you change your mind, unopened orders can be returned for free within 60 days.
  • Great Pizza Guarantee - if it doesn't make great pizza - we’ll buy it back from you - see below for terms & conditions!

* Excludes Cyprus, Malta, Norway, and Switzerland, and some islands, where shipping costs will be charged. For Norway and Switzerland, import duties and taxes will be payable by the customer, on arrival - these are not charged at checkout.

**Free shipping threshold excludes gift cards. 

 

Shipping Times

Once dispatched, time in transit depends on your region and distance from our warehouse in the Netherlands. Approximately shipping times are 1-5 days:

  • Next day: Netherlands, Belgium and Luxembourg
  • 2 days: Monaco, Denmark
  • 3 days: Poland, Slovenia, Italy (except Islands), Switzerland, Portugal, Spain (except Islands), Sweden, Czech Republic, Hungary, Slovakia
  • 4+ days: Ireland, all other countries.

Please allow up to 5 additional days before contacting us if your order hasn’t arrived as there is additional strain on the courier network at the moment.

Rest assured we will get you your Ooni order to you as quickly as we can! Thank you for your patience.

Order Shipping Table

Ooni Fyra 12
Order Date:26th April 00:00 CET Onwards
Shipping Date:Shipping in progress
Ooni Karu 12
Order Date:26th April 00:00 CET Onwards
Shipping Date:Shipping in progress
Ooni Koda 12 30mBar

CY - DK - EE - FI - HU - IT - LT - NL - NO - SE - SI - SK - RO - HR - BG - IS - MLT

Order Date:8th June 00:00 CET Onwards
Shipping Date:Shipping in progress
Ooni Koda 12 37mBar

BE - CY - CZ - ES - FR - GB - GR - IE - IT - LT - LU - LV - PT - SK - SI - PL

Order Date:4th June 00:00 CET Onwards
Shipping Date:Shipping in progress
Ooni Koda 12 50mBar

AT - DE

Order Date:4th June 00:00 CET Onwards
Shipping Date:Shipping in progress
Ooni Koda 16 30mBar

CY - DK - EE - FI - HU - IT - LT - NL - NO - SE - SI - SK - RO - HR - BG - IS - MLT

Order Date:28th May 00:00 CET Onwards
Shipping Date:Shipping in progress
Ooni Koda 16 37mBar

BE - CY - CZ - ES - FR - GB - GR - IE - IT - LT - LU - LV - PT - SK - SI - PL

Order Date:30th November 15:55 CET - 4th April 23:59 CET Onwards5th April 00:00 CET - 17th May 18:10 CET17th May 18:11 CET Onwards
Shipping Date:Shipping in progressShipping mid JuneShipping mid July
Ooni Koda 16 50mBar

AT - DE

Order Date:28th May 00:00 CET Onwards
Shipping Date:Shipping in progress

How do I know where my order is?

  • Log in to Your Account for all order information and tracking details.
  • You will receive a confirmation email when your order has been received successfully.
  • We will send you a tracking link as soon as your order has been dispatched from our warehouse. 
  • Please note that tracking links may take up to 24 hours to display delivery details.

Where do you ship to?

We ship to Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland.

We do not ship to British, French and Dutch overseas territories

Shipping information for the FR

Shipping information for DE & AZ

Shipping information for the USA

Shipping information for UK

Other regions - Sorry! From our online stores we only deliver to the UK, US, Canada, Mexico and Europe.

If you wish to ship to a region outside of these areas, you can choose to use a freight forwarding service, however, please note that the Ooni Warranty is only applicable to our shipping regions, and we accept no liability for losses or damages in transit via freight forwarders. Import duties and taxes may be payable for shipping outside the EU, or which will be at your cost.

Will my delivery arrive all in one parcel?

Your items may arrive in separate parcels, as they may not all fit in one box. If not all of your items arrive at the same time, then please allow 3 days before contacting us - as they may be on their way to you separately! 

If you have an inquiry about shipping, contact us at support.ooni.com.

Can I have my order gift wrapped?

We don’t currently have gift wrapping available and Ooni products ship with references to their contents on the box.

We know Ooni makes such an awesome gift, our products are shipped without any pricing information in the box. As soon as your product is on its way, we’ll send you a tracking link so that you can intercept before your loved one gets a sneak peak at their gift!

Duties and Taxes, Brexit Impact

We have a warehouse in the Netherlands, which is where your order will be fulfilled from. Therefore, there is no impact on your orders or any returns in terms of taxes, duties or customs as a result of Brexit, for orders shipping within the EU.

Whilst we are Headquartered in the UK, we also have a team in Bonn, Germany, as well as a team in Austin, Texas - Ooni is one global pizza loving team!

If you are in Norway or Switzerland, the Canary Islands or any area outside of the EU, import duties and/or taxes will be due to be paid upon arrival of your order - unfortunately, payment of these additional charges is your responsibility.

Returns & Great Pizza Guarantee

At Ooni, we know that when you get one of our pizza ovens, YOU will make GREAT pizza at home. Because that’s what our ovens let you do. How can we be so sure? We know that our pizza ovens heat up to 950˚F / 500˚C, which combined with a stone baking board and live flames are the perfect ingredients to produce perfect pizzas - and we also know that Ooni ovens have made over 25 million GREAT pizzas at home already - and you are going to join us and make more!

That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home.

So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. For more information - click here: Great Pizza Guarantee.

New & Unused Products

If you’ve for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!

Return FAQs

How do I initiate a return?

Reach out to us at support.ooni.comFor us to accept a return, you must contact us first to authorise the return before sending. Include the following information to have your return processed as quickly as possible:

  • Your original order number
  • The condition of your item
  • The number of parcels that you would like to return and their dimensions (length, width, breadth and weight)
  • The reason for your return

When can I make a return?

You have until 60 days after the date of receipt of your goods to request a return.

Will there be a cost to my return ?

All Returns are free within 60 days for any item in original packaging, or any incorrect or faulty items, delivered within our shipping zones. 

There are certain situations where only partial refunds are granted. This may occur for any item not in its original condition, user damaged or incomplete or outside of the 60 day grace period.

What do I do if I have used my Ooni product and I want to return it?

We pride ourselves on our customer support and we will do everything that we can to ensure that you are satisfied with your order and experience. Check out our Great Pizza Guarantee as proof! 

If you’re not satisfied, or have changed your mind, then the fastest way to get in touch with us is via support.ooni.com - we are always happy to offer support, advice and tips for getting the best results from your Ooni product.  

You can additionally reach out using email support@ooni.com, however for the fastest response please use the link for direct support above. 

Contact us 

If you’ve got any questions, then please contact us via support.ooni.com.

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